Question 1

Where do you ship to?

Accepted Answer

Primarily we ship out from fulfillment centers in the United States. If the item you've purchased is out of inventory in your nearest location we'll send it directly from our production lines.

Question 2

How long will my order take?

Accepted Answer

All orders are expertly packaged, prepared, and shipped within 1-2 business day of ordering. Current shipping time 2-5 days.

Question 3

What is your return & exchange process?

Accepted Answer

Step 1: Please contact our customer service representative at  info@springrico.com to request an exchange/return form.

Step 2: Please follow the instructions on the exchange/return form to pack and ship back the return package.

Step 3: a) Refund shall be issued once we receive and confirm the return package. If your original payment method is a credit card, it will take longer may take 1 to 3 days  to process the bank's refund.
b) The new package will be shipped out once we receive and confirm the return package.

Question 4

What should I do if there is any issue with my order or received item?

Accepted Answer

Any issue, please send email to info@springrico.com. We respond most of the enquiries within 24 hours.

FAQ

Frequently asked questions

Where do you ship to?

How long will my order take?

What is your return & exchange process?

What should I do if there is any issue with my order or received item?

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